Cancellation Policy

Camping Site

A security deposit of one night is needed (per week) to confirm your reservation. This deposit only guarantees your first night. In case of a cancellation the day before or the day of your arrival, the deposit will be forfeited. For prior days (48 hours or more), there is a 5$ fee per day. No fees will be applied if you move your reservation to an earlier date. If you transfer your reservation to a later date the previous cancellation policy will be applied.

Chalet

A security deposit of one night is needed (per week) to confirm your reservation. This deposit only guarantees your first night. The deposit is not refundable if the cancellation is within 30 days before your arrival. If you shorten your stay within 30 days, a 80$ penalty is applicable. Attention: if you cancel in the week which precedes your arrival, the stay could be fully charged. Inform us as soon as possible please If the cancellation is more than 30 days before arrival, there is a 5$ fee for every day cancelled.

Modifications of stay

If you modify your reservation to an ulterior date, 30 days or less prior to your arrival, there is a 5$ fee for every day and if a cancellation happen then, the cancellation policy above will be applied. There is no fee to move your reservation to an earlier date or if it is 30 days or more prior your arrival. Every adjustment to your date is pending approval and availability.
 

It is of the duty of the customer to verify dates registered on the confirmation sent by email.

Whether you have made your reservation several months in advance or the day prior, the policy is the same.

The confirmation of nights is made at the arrival. If there is a cancellation during the stay, the policy above applies.

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Phone : 418-871-9090
Toll free : 1-866-871-9090

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